Social Quotient: Do your employees “get” customer service?
Posted by Gia Lyons on June 26, 2008
Marketing Drives Conversation, Conversation Drives Relationships, Relationships Drive Brand Affinity, Brand Affinity converts into Revenues.
I’d say this is true even for an organization’s internal “customers”… For example, if you want your salesforce to better absorb your enablement materials, create some relationships with them first.
This entry was posted on June 26, 2008 at 6:15 pm and is filed under Social Enterprise. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.