Insider’s tale of woe about SharePoint user adoption
Posted by Gia Lyons on April 11, 2008
One of my frolleagues alerted me to this great post:
Getting users to understand and adopt social software can be hard in general, but SharePoint has so many options and options within options that users are literally scared of using it. I saw the glazed-over stare of users time and time again when they attempted to use SharePoint. Generally, users would have a specific idea in mind and would attempt to click around hoping the answer would appear. This resulted in one of two things: they would give up or the very persistent would ask IT to walk them through it.
Jim goes on to detail his efforts to get folks to use SharePoint, including the strategic use of pizza. And then, the big payoff:
You know what we had in the end? A freakin’ glorified file server.
As I’ve said before, usability is the most critical success factor in any application deployment. Any return on investment (ROI) you think you might gain vanishes if nobody uses it.
Feature/function comparison spreadsheets need to go the way of the dinosaur. IT needs to come up with a better way to justify their spending (and as soon as I figure out what that would be, I’ll blog it. :)
This entry was posted on April 11, 2008 at 2:39 am and is filed under Social Software. Tagged: Social Software, User Adoption. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.