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Posts Tagged ‘Clearspace’

Does your wiki have the Q&A blues?

Posted by Gia Lyons on July 2, 2008

Tell me if you’ve heard this one (I have, from several customers)…

Them: “We implemented a wiki so that our team could share their expertise with a wider audience.”

Me: “That’s great! That’s how many have gotten their feet wet with Enterprise 2.0 over the past couple of years.”

Them: “Well, it works great for co-authoring documentation, and creating a knowledge base, but the comments/discussions feature just doesn’t do it for us when it comes to our Question & Answer needs.”

Me: “Really? Why?”

Them: “We’d like to be able to mark a question as answered, and have the people who provide the answers receive points when their answers are helpful or correct. We want them to get the recognition they deserve, but have the system do all the work for us.”

Me: “Ah I see.”

That’s when I tell them about Clearspace’s Community Everywhere.

With Community Everywhere, you can embed discussion threads directly into existing news articles, blog posts or other content that would benefit from comments or discussions. Instead of forcing users to leave your content to create a comment or view a discussion thread, you use Community Everywhere to enable users to participate in discussions while on the page that contains your content.

You can choose to display one of the following on your wiki pages (or news articles, or non-Clearspace community sites that have less-than-stellar discussion features, or press releases, or home-grown web applications, or portal pages, etc.):

  • Display “Discuss This” Link
  • Display “Discuss This” Link and Recent Posts
  • Display “Discuss This” Link, Recent Posts, and Comment Box

The beautiful part of this is that, if you ultimately want your people to use Clearspace instead of that wiki implementation, this is the painless way to do a behavior migration first. You don’t have to migrate any wiki content right away, if at all. Instead, simply ease people into Clearspace via Community Everywhere in your wiki. Over time, Clearspace wiki pages might become the preferred solution, especially since folks can watch individuals, or specific pieces of content (wiki pages, uploaded files, blogs and blog posts, projects, spaces, etc.), or specific topics, and receive email notifications or an RSS feed whenever those watched people or things are updated.

I usually prefer to just watch the subject matter experts in knowledgebase environments such as this. I’ll get everything they create, comment on, and answer.

And, Clearspace’s discussion component allows the people who ask the question to designate which answers are helpful, and which answer is correct. There are points assigned to each designation, which are awarded to the people who provide the answers. These points accumulate, along with points earned elsewhere in Clearspace, to create a reputation rating for each person. This is displayed on the person’s profile, and anywhere their name shows up throughout Clearspace.

So, go ahead and use Clearspace along with your existing wiki environment, and use Clearspace’s Community Everywhere to solve those Q&A blues.

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Posted in Social Software | Tagged: , , , | 2 Comments »

Clearspace just *shows up* in your browser’s search bar

Posted by Gia Lyons on July 1, 2008

How cool is this:

Navigate to any Clearspace instance using IE7 or Firefox 2 or higher, then click the search drop-down menu and select it as a new search option.

Cisco Learning Community Search

This is made possible by Clearspace’s implementation of the OpenSearch API.

Your search results will include people’s profiles, and their files, wiki pages, discussion threads, blog posts, projects, and the ever popular “what have you” using your browser’s search box.

I wonder what happens if the Clearspace site is configured with other OpenSearch search engines, like Google or Google Search Appliance or Yahoo! or Wikipedia or whatever other site supports OpenSearch (because you can do that in Clearspace)? It stands to reason that your results will include items from those search engines as well, but I don’t know for sure. I will confirm this. When Clearspace search is also integrated with SharePoint (coming soon), I wonder if I’ll get SharePoint results as well? Gotta confirm that, too.

In any case, try it today on your company’s internal Clearspace site, or the following “powered by Jive Software” public sites:

How we did it

Posted in Social Enterprise, Social Software | Tagged: , , , | Leave a Comment »

Facebook in Clearspace, create content via email, and more!

Posted by Gia Lyons on June 16, 2008

I haven’t blogged about how ridiculously extensible Jive Clearspace is. Or, how active the global Clearspace development community is. No need. Just check out the Clearspace Plugin Catalog, along with the discussions and ratings for each plugin to get an idea. Tell your geek friends about it.
You say you want Facebook for the enterprise. How about Facebook in your enterprise profile?

The Facebook plugin integrates users’ Facebook profiles into Clearspace while allowing each user to control how (or if) their Facebook information is shown.

You say you want to comment on Clearspace discussion threads, documents and blog posts via email. You’ve already been able to do that via the Email Watch feature. But now you want to create discussions, documents and blog posts through email, too. Ok. Now, you can.

The Advanced Email plugin gives your users the ability to comment on blog posts, documents and discussion threads and to create discussion threads, documents and blog posts, all via email.

You say you want to manage rich media, too? No problem. You can easily embed rich media from consumer sites with these plugins:

Oh, you want to create videos on the fly within Clearspace documents? That’ll be here sometime in July – September:

New Plug-In Enables Jive’s Product Line With High-Quality Video

You want to populate your Clearspace blog with content from some other blog? No problem.

Feed your Blog plugin

You want to display your personal calendar on your homepage, or a group calendar on a community or group homepage? Here you go:

Calendar Widget

You say you want a social software platform. Jive Clearspace might be what you’re looking for.

Posted in Social Software | Tagged: , , | 8 Comments »

E2.0 Conference community site runs on Jive Clearspace

Posted by Gia Lyons on June 6, 2008

Yes, I’m tooting my corporate horn. So sue me.

The Enterprise 2.0 Conference community site is running on Jive Clearspace 2.0. Wait until you see what’s coming in 2.1 in a few weeks.

Go join and enjoy!

Posted in Social Software | Tagged: , | 1 Comment »